Shipping policy
At Clara & Rae, we’re committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Shipping Time
Delivery times may vary depending on your location.
Typical delivery times are:
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Australia: 3–8 business days
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International: 7–15 business days
Please note that shipping times may vary due to customs processing, carrier delays, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
From time to time, free shipping promotions may be available.
Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your address, please contact us immediately at:
Lost or Delayed Packages
While we work with reliable shipping partners, delays can sometimes occur. If your package appears delayed or lost, please contact us and we will do our best to assist.
Email: claraandraeau@gmail.com
